City of Elk Grove

Public Works

Customer Satisfaction Survey

 

It is very important to Operations & Maintenance to provide the best possible customer service. Please take a few minutes to take this survey to let us know how we are doing.

Based on your recent service, how would you rate your overall satisfaction?
 

  Rating Scale:  1 = Poor     5 = Excellent
1. The person taking my request was courteous and professional.
2. Staff contacted me in a timely manner on how my request would be handled.
3. I am satisfied with the timeliness of the work promised and performed by staff.
4. The request I made was completed to my expectations? Yes No
5. If the request was not completed to your expectations did staff clearly communicate to you why or offer you an alternative? Yes No
Please provide suggestions on how we can improve our services or compliments and what we did right. We strive to give our customers exceptional service every day and welcome your input. :
What type of service did you request/receive from the Operations & Maintenance Division? (please check all that apply)
 
Creeks/Channels
Drainage
Graffiti
Landscaping		 Signs/Markings
Street Lights
Street Sweeping
Pavement		 Sidewalks/Curbs/Gutters
Traffic
Traffic Signal
Other

Optional Information:
Name:
Email:
Telephone:
Work Order #:

 

Thank you for your time and input. Your response will help us improve our customer service to you.

 

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City of Elk Grove . 8401 Laguna Palms Way . Elk Grove, California 95758 . 916.683.7111 . Fax 916.691.2001